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Privacy Policy

Last updated: March 2025

We value your privacy and are committed to protecting your personal data.

Introduction

At **Bushati Dresses**, located in Shkodër, Albania, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information when you interact with our website and services, including purchasing dresses, jumpsuits, suits, and other custom clothing items.

As a local business specializing in handmade and custom clothing, we understand the importance of our customers' trust. This privacy policy complies with European data protection regulations (GDPR) and Albanian data protection laws.

GDPR Compliance: This document is drafted in compliance with the General Data Protection Regulation (GDPR) and ensures that your privacy rights are fully respected.

Information We Collect

Types of Data We Process

1. Personal Information

We collect the following personal information when you interact with our website or make a purchase:

  • Your full name and surname
  • Shipping address and billing address (if different)
  • Phone number for contact and delivery coordination
  • Email address for communication and order confirmations
  • Style preferences and body measurements for custom clothing

2. Technical Information

When you visit our website, we automatically collect some technical information:

  • IP address and general geographic location
  • Type and version of browser you use
  • Pages you visit and time spent on pages
  • Device you use (desktop, mobile, tablet)

3. Order Information

  • Order history and product preferences
  • Customization details and special requests
  • Order-related communication and customer service

How We Use Your Information

Legal Basis for Processing: We process your data based on the following legal grounds: contract, legitimate business interests, and your consent.

1. Order Fulfillment

  • Processing and preparing orders for dresses, jumpsuits, costumes, and more
  • Coordinating deliveries throughout Albania via Adex Post
  • Order confirmation and preparation status communication

2. Customer Communication

  • Responding to inquiries and information requests
  • Notifying about order status and any potential issues
  • Providing after-sales support and technical assistance

3. Service Improvement

  • Analyzing customer preferences to improve product offerings
  • Website optimization and user experience improvement
  • Developing new collections based on market demands

4. Marketing and Communication (with your consent)

  • Notification of new collections and special offers
  • Invitations to special events and fashion shows
  • Sharing clothing care and styling tips
Right to Withdraw: You can withdraw from marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Payment and Shipping

Our Payment System

We operate with a cash-only payment system. All payments for products are made in cash upon delivery. We do not accept credit cards, debit cards, or other online payment methods.

Benefits of Cash Payment System

  • Maximum security - no financial information stored online
  • No risk of online fraud or identity theft
  • Lower prices for customers (no processing fees)
  • Support for the local Albanian economy

Shipping Services

For your convenience, we ship all orders across Albania using **Adex Post**. We ensure that your handmade garments are shipped securely and efficiently to your specified address.

  • Secure shipping throughout Albania
  • Professional packaging to protect delicate garments
  • Order tracking and delivery notification
  • Coordination for most convenient delivery time

Data Security

Advanced Security Measures

We take your privacy and security seriously. Our website uses standard security measures, including encryption, to protect your personal information. We do not share your information with any third parties except when necessary to complete your order.

Technical Security Measures

  • SSL/TLS encryption for all website communications
  • Secure data storage with regular backups
  • Limited access to personal data only for authorized staff
  • Regularly updated firewall and antivirus systems

Organizational Security Measures

  • Regular staff training on data protection
  • Clear policies for data access and usage
  • Regular security checks and auditing
  • Emergency procedures in case of data breach

Sharing Your Information

Our Non-Sharing Policy: **Bushati Dresses** will never sell, rent, or trade your personal information.

Limited Third-Party Sharing

We may share your information only with trusted service providers to help us fulfill your orders:

  • **Adex Post** - only necessary delivery information (name, address, phone)
  • Technical service providers - only for website maintenance (no personal data)
  • Analytics services - anonymous data for website improvement
Data Protection Contracts

All third parties with access to your information sign strict data protection agreements and are required to keep your information confidential and secure.

Your Rights

Your Rights under GDPR

As an individual whose data is processed under GDPR, you have the following rights:

1. Right of Access

  • Request a copy of all personal data we hold about you
  • Get information about the purposes of processing your data
  • Learn who we share your data with and why

2. Right of Rectification

  • Correct inaccurate or outdated data
  • Update contact information and preferences
  • Complete missing data

3. Right of Erasure ('Right to be Forgotten')

  • Request deletion of your data when no longer necessary
  • Withdraw from processing when based on your consent
  • Object to unlawful processing

4. Right to Restrict Processing

  • Limit processing while verifying data accuracy
  • Request data storage but not usage

5. Right to Data Portability

  • Receive your data in machine-readable format
  • Transfer data to another service provider

6. Right to Object

  • Object to processing for direct marketing
  • Object to processing based on legitimate interests
How to Exercise Your Rights

To exercise any of your rights, contact us at:

  • Email: bushatibrigli@gmail.com
  • Phone: +355 69 453 8437
  • Physical Address: Çinari Hoxhë Dheut, Shkodër, Albania

We will respond within 30 days of your request.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

Retention Periods

  • **Order data:** 7 years for accounting and legal purposes
  • **Contact information:** Until you request deletion or unsubscribe
  • **Technical data:** Maximum 2 years for analytics
  • **Customer communication:** 3 years for reference and support
Automatic Deletion: Data that is no longer needed is automatically deleted from our systems according to a set schedule.

International Transfers

Your personal data is stored primarily on servers within the European Union. However, some technical services may require transfers outside the EU:

  • **Hosting services:** Certified servers in the US (with adequacy agreements)
  • **Website analytics:** Google Analytics with data pseudonymization
  • **Email marketing:** Only with your explicit consent
Additional Safeguards: For all international transfers, we use Standard Contractual Clauses (SCCs) and other safeguards to ensure an equivalent level of protection.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or improvements to our services.

How You Will Be Notified

  • Publication on our website with update date
  • Email notification for significant changes (if you have accepted communications)
  • Notification during your next website visit

All changes will take effect 30 days after publication, giving you time to review and decide whether you wish to continue using our services.

Contact Information

Data Controller

Bushati Dresses
Çinari Hoxhë Dheut
Shkodër, Albania 4001

Contact Us for Privacy Matters

  • Email: bushatibrigli@gmail.com
  • Phone: +355 69 453 8437
  • Working Hours: Monday-Saturday: 09:00-14:00 and 17:00-20:00, Sunday: 09:00-14:00
  • Physical Address: View on Google Maps

Social Media

Response Times
  • General inquiries: Within 48 hours
  • Data rights requests: Within 30 days
  • Security emergencies: Within 24 hours

Complaints and Supervisory Authorities

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authorities:

Supervisory Authorities

  • **In Albania:** Personal Data Protection Supervisory Commission
  • **In EU:** Data protection authority in your country of residence

However, we encourage you to contact us first so we can resolve any concerns directly.