1. Introduction

Welcome to Bushati Dresses. By using our services or placing an order on this page, you agree to abide by the following terms and conditions. Please read this document carefully before using our services.

2. Products and Quality

We offer handmade dresses designed with the finest materials to ensure quality and unique style. Each product is customized and made with the utmost care.

Product Features

• In the product viewing section, you have the option to use the 'Try Before You Buy' feature. Please note that the photo you upload will not be saved in our system. If you want to keep it, we recommend taking a screenshot, as the image will be deleted once the page refreshes or is closed.
• Our products may have slight differences from the images displayed on the page due to the handcrafted nature of production.
• We guarantee that each product is made with high-quality materials.
• We do not offer ready-made products; each order is customized based on the customer's requests.

3. Order Process

To place an order, you must fill out our form on the page. You will receive an order confirmation via email or phone.

Step-by-Step Process

1. Choose your desired product
2. Fill out the form with your details
3. Specify preferences and measurements
4. Receive our confirmation
5. Wait for us to complete the work

Processing Times

• Orders are processed within 1-3 days or 7-10 days based on your model and are delivered within 1-2 working days.
• If there is any unexpected delay, we will contact you immediately.
• We reserve the right to refuse an order if we are unable to fulfill the request. However, this has never happened!

4. Payment and Shipping

Payment Methods

• We only accept cash on delivery payments.
• This system ensures maximum security for your financial data.

Shipping Policy

• Shipping costs will be calculated during the ordering process and depend on your location.
• We collaborate with reliable shipping companies to ensure safe deliveries.
• Only in Tirana, we use our own courier due to Adex postal overload there, and to prevent delays, we send orders via our courier!

5. Personal Data Protection

We value your privacy and are committed to protecting your personal data.

Security Measures

• All forms are protected with CSRF tokens, ensuring that your data will not be misused.
• We will not share or sell your personal information to third parties.
• Your data will only be used for processing orders and improving our services.

6. Returns and Warranty

Since our products are customized and handmade, returns are not accepted for subjective reasons.

Tag System

Return Conditions

• If there is a defect or issue with the order, please contact us within 24 hours of receiving the product.
• We offer repairs or replacements if the defect is due to manufacturing.
• Sizes should be checked before ordering, as products cannot be changed after work is completed.

7. User Behavior

You agree to use this site in a legal and ethical manner. The following actions are prohibited:

Prohibited Actions

• Misuse of data or using it for illegal purposes.
• Using our pages to send spam messages or for fraudulent purposes.
• Attempting to hack or damage the security of the site.

8. Liability

We are not liable for:

• Delays caused by shipping companies.
• Damages during shipping after the delivery moment.
• Incorrect use of our products.
• Proper care instructions for our products are written at the bottom of the product description!

9. Changes to Terms and Conditions

We reserve the right to update these terms from time to time. Any changes will be published on this page and will take effect immediately.

10. Contact

For any questions or concerns, you can contact us at: